Frequently Asked Questions

Discover everything you need to know about shopping with Pickett London, from shipping to our bespoke services.

What shipping options are available for international orders?

Pickett London offers worldwide shipping via DHL Express. Shipping costs and delivery times vary by destination, but most international orders arrive within 3 to 7 business days.

How can I return an item if I change my mind?

We offer a 14-day return policy for online orders. Items must be in their original, unused condition with all tags and packaging intact. Please note that bespoke or personalized items are non-refundable.

Are Pickett London products handmade?

Yes, we take great pride in our heritage. The majority of our leather goods and accessories are handcrafted by skilled artisans in small workshops across the United Kingdom and Europe.

Do you offer a repair service for leather goods?

We provide a comprehensive repair service for Pickett products to ensure their longevity. Please contact our customer service team with photos of the item to receive a quote and estimated timeline.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I have an item personalized or monogrammed?

We offer a bespoke gold or silver foil blocking service on many of our leather items. You can select your initials and preferred finish on the product page before adding the item to your cart.